Q. Can I send to an alternate delivery address?Answer: Yes, however because we are not sending to the cardholders address we must carry out some additional checks to ensure us and yourselves are not subject to credit card fraud. We charge a £5 fee for this service and will add 3/4 working days to order delivery. If you require the service click on the box at the top of the first page of the checkout. |
Q. Will i be advised when my order will be dispatched?Answer: Our dispatch department will email you the evening before dispatch. N.B. It is also advisable to add sales@cheapelectricals.co.uk to your safe senders list, this will ensure it does not end up in your SPAM folder. |
Q. I am not receiving email replies from you?Answer: An increasing number of e-mail clients (Outlook, AOL, Hotmail, etc.) are including spam blockers that can affect delivery and display of some e-mail messages. This means that sometimes those desired e-mail communications might not reach you, or they might be displayed without images. To ensure that you continue receiving your e-mail or your subscriptions, and that they display properly, we recommend adding the email address or domain to your list of safe senders. Here are some instructions to help you do that: " Outlook 2007 or Outlook 2003: You have several options to choose from:1. Go to "Actions" on your e-mail menu bar. Select "Junk E-mail" from your pulldown menu. Select "Add Sender to Safe Senders List." 2. Right-click in the message and select "Add the Sender to Safe Senders List". 3. Go to Tools on the menu bar. Select "Options" in the pull-down menu. Under "Preferences", select "Junk E-mail". Then click on the "Safe Sender" tab. Click the "Add" button. Type the email address of the sender in the text box." Outlook Express: 1. Go to "Actions" on your e-mail menu bar. Select "Junk E-mail" from your pulldown menu. Select "Add Sender to Safe Senders List." 2. Right-click in the message and select "Add the Senderto Safe Senders List". 3. Go to Tools on the menu bar. Select "Options" in the pull-down menu. Under "Preferences", select "Junk E-mail". Then click on the "Safe Sender" tab. Click the "Add" button. Type the email address of the sender in the text box." AOL 9: You can do either of the following: 1. Add the e-newsletter mail address to your address book. 2. Reply to the newsletter. If you reply to your email, AOL will automatically put the e-newsletter address in your address book." AOL 8: 1. Open the e-mail. 2. Click the "Add Address" icon on the right. 3. The e-mail address is pre-populated in the "Contact Details" pop-up 4. Verify that the pre-populated information is correct 5. Click "Save"" MSN Hotmail:1. Go to the "Options" page. 2. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection." 3. Click "Add Senders to Safe List." 4. Type out the email address of the sender and then click "Add." " Yahoo! Mail: 1. Use the "Not Spam" button to report messages you want in your Inbox that were delivered to your Bulk folder. " Earthlink: If you have the e-newsletter e-mail address in your Address Book, Earthlink will not block it. 1. Go to your Address Book, click the "Add" button. You only need to enter the e-mail address under Internet Information. " Gmail: 1. Open the e-mail 2. Click "More Options" in the e-mail header. 3. Click "Add Sender to Contact List"" Apple Mail1. Add the email address to your address book. 2. In Training mode, emails will arrive in the INBOX highlighted in brown. In Automatic mode, junk emails will arrive in the Junk box. To add an email that arrived in the JUNK folder, highlight the email message.3. Choose Message > Mark > As Not Junk Mail |
Q. I cannot see the Secure Padlock?Answer: The padlock will ONLY appear when you enter the 'Checkout' process. From then on all data is encrypted. Be assured that we take data security very seriously. |
Q. I receive a script error when using 'Quick Search' or 'Checkout'?Answer: We are working with our software suppliers to sort the problem which affects: Internet Explorer V7+, Firefox 3+, Chrome (all). To work around the problem you need to delete your cookies.IE7: Click on 'Safety' tab (Top Left) Click on delete browsing history. Leave top tab ticked then remove all other ticks except 'Cookies' click 'Delete' Close IE and restart.Firefox: Click on 'Tools' then 'Options' then click on link 'remove individual cookies' then 'remove all cookies'. Close Firefox Restart.Chrome: |
Q. Why do you not use Verified by Visa and Mastercard Secure?There are many security scams looking for ways to get your card details, we feel this is just another problem waiting to happen. The only time we will ask for your card details is when you enter the sucure payment side of our site and a padlock will appear (at the top of your screen) to show your data is being encypted. We have traded since 1999 on line and have not had a single incident of credit card fraud from our site. |
Q. My item is faulty/damaged what should I do?Please send details of the fault or damage to sales@cheapelectricals.co.uk quoting the last 5 digits of your order. We will reply with what action to take. |
Q. Does your Warranty cover include the maker's warranty?Yes if we state 5 year cover this includes the makers warranty. It will not be addded to the maker's warranty |
Q. It has been 3 months and i have not had my warranty paperwork?All extended warranties commence after the makers warranty expires, normally 12 months and increasingly 24 months. We register our warranties with Domestic & General Insurance normally within the first 16-20 weeks of purchase. So please allow this length of time before making enquiries. IT IS IMPORTANT TO NOTIFY US BY EMAIL IF POLICY DOCUMENTS HAVE NOT BEEN RECEIVED IN THE FIRST SIX MONTHS. |
Q. Are your products genuine and new as they seem very cheap?All our products are Brand new and UK models no grey imports or shop soiled. Ocassionally we have customer returns and if so these are clearly indicated as such. |
Q. Where is my invoice / VAT reciept/ VAT number?Answer: Our dispatch department send you an email the evening before the goods are dispatched a link to your invoice / VAT reciept - is in this email. A duplicate can be obtained by send an email quoting the last 4 digits of your order.All our Invoices are inclusive of VAT number GB587137606 |
Q. How do I cancel an order?Answer: Locate the order confirmation you received when you placed your order. Click on Reply button and type 'Cancel' in the subject box. OrType the last 5 digits of your order in the subject box followed by the word 'cancel' and send to sales@cheapelectricals.co.uk |
Q. Can I track my Order?Answer: Our dispatch department send you an email the evening before the goods are dispatched where a link to the courier tracking system is included. |
Q. Why can't I contact you by phone?Answer: CheapElectricals has always strived to provide the best prices possible, and to achieve this we have automated the system as much as possible. Having staff to answer the phone cost money which raises prices. We have two systems in place to allow you to contact us with queries, either click on 'Contact Us' and use the appropriate email form or click on the 'Live Chat' button and ask your query. The telephone number for telephone sales is for taking telephone orders only and the staff have no access to order information or stock availability. |
Q. I have more items in my basket than i want?Answer: If your basket shows a greater quantity than you require do the following: Click on 'View Basket' (top right navigation bar)In the qty box alter the qty required to the number you require then click on the 'update' button. If you require to 'carry on shopping' click that button or if you require to go to 'checkout' click that button.If you want to remove a product click on the box marked 'remove' at the righthand end of the product then click 'update'. |
