Due to the high levels of attempted Credit card fraud and to safe guard our customers, we advise all customers who place orders in excess of £250 value to contact and advise their card provider of a possible charge from "The Electric Incentive Company Ltd.," trading as www.cheapelectricals.co.uk | About Us Cheap Electricals' prices are based on the advantages offered by shopping directly on the internet. Our prices are based on YOU, serving yourself and therefore obtaining the cheapest prices available.All our products are supplied direct from the manufacturer which are guaranteed to be UK models and carry the makers warranty, which can be extended for a further charge, see our extended warranty section. This does not affect your statutory rights. |
| Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.AVAILABILTY OF STOCKWe keep our prices low by keeping our stock to a minimum. If you have a requirement for an item that is date critical please email us for confirmation (sales@cheapelectricals.co.uk).The following terms are defined as follows:-Available now = Available at supplier allow 5-10 days for deliveryIn stock = We physically have it, apart from a volume of orders on a given day we believe we can supply this item within 1-3 working daysTaking Orders for...(date) = We use this term for new models or items coming back into stock. The date shown is the date we believe we can deliver to you.To cancel an order you must email us at sales@cheapelectricals.co.uk quoting the last 4 digits of your order.ALL OUR CREDIT TRANSACTIONS ARE ON SECURE NETWORK, AND WE HAVE THAWTE CERTIFICATION FOR YOUR COMPLETE SECURITY.We accept credit card payment and only sell to customers in the UK. We accept Visa and Mastercard, please allow 14 days for your order although most are delivered within 72 hours. We also accept payment by cheque payable to "EIC" to: The Friary , Bakers Lane, Black Notley, Bakers Lane, Braintree, Essex. CM77 8QS.Specifiction can change and alter without notification. E&OE. From time to time mistakes can be made with pricing should this occur, we will contact you and advise you of the correct price before accepting your order. If you wish to proceed to can cnfirm your acceptance, or cancel. |
| Shipping And Handling SHIPPING & HANDLINGSTANDARD SERVICE (1-3 days) UK MAINLAND (All our prices include Delivery to the UK mainland only excluding Scottish HighlandsOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)Delivery cost included in price.Saturday Delivery additional £25 Deliveries Outside UK mainland as follows:-Please note for deliveries to areas listed below (outsdie UK mainland) you must be aware that we do not operate a collect and return service for warranty repairs. You must ensure you have local repair agents. Alternatively you may return the item to us for repair at your own cost for return and collection. This does not effect your statutory rights. SCOTTISH HIGHLANDSOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)The following postcodes will be subject to a £10 additional charge. Large items such as large screen TV's, Home Cinema kits, BBQ's, and garden furniture are quoted individually, please email sales@cheapelectricals.co.uk and ask for a quote: AB31, 33-38, 41-45, 51-56, FK15-21, IV, KA6, KA18-26, KA29-30, KW1-14, LD, LL, PH4-13, PH15-41, SA19-73, SY15-25, TDSaturday Delivery in addition to all other charges £25. SCOTTISH ISLANDSOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)The following postcodes will be subject to a £20 additional charge. Large items such as large screen TV's, BBQ's, and garden furniture are quoted individually, please email sales@cheapelectricals.co.uk and ask for a quote:: KW15-17, ZE, HS, PA20-38, PA41-49, PA60-69, PA71-78, KA27-28, PH40-44.Saturday Delivery in addition to all other charges £35 I.O.MOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)The following postcodes will be subject to a P.O.A. addition charge (email sales@cheapelectricals.co.uk): IMSaturday Delivery in addition to all other charges £35 NORTHERN IRELANDOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)The following postcodes will be subject to a P.O.A additional charge (email sales@cheapelectricals.co.uk): BTSaturday Delivery in addition to all other charges £50CHANNEL ISLANDSOur standard deliveries are made by a third party carrier, this includesDelivered to your front door.Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs)The following postcodes will be subject to a P.O.A additional charge (email sales@cheapelectricals.co.uk): GY, JESaturday Delivery in addition to all other charges £50 -------------------------------------------------------------------------------- PREMIUM DELIVERY SERVICEWe can offer a premium delivery service for large or heavy goods at a cost which includes the following.AM or PM delivery slot2 man delivery teamDelivered to a room of your choiceUnpacking of goods if required (packaging is left on site) If you require this service please email sales@cheapelectricals.co.uk for a quoteWe do not take any responsibilty for failed deliveries as a result of couriers not contacting customers' on the day of delivery.-------------------------------------------------------------------------------- DELIVERYDeliveries should be signed for as checked and damaged parcels notified to the carrier at the time of signing.Notification of damaged goods must be made by email to sales@cheapelectricals.co.uk within 24 hours of delivery.If you require an update on your order please email sales@cheapelectricals.co.uk with the last four digits of your order number, post code and ask for a update. |
| Delivery Schedule Items marked 'In stock 'are dispatched on secure overnight delivery and delivered between 24-48 hours(subject to card payment), Items marked 'available now' are normally dispatched between 5-14 days of order (excluding bank holidays and weekends) however some deliveries can take up to 14 - 28 days. If you require an item for a specific day, please email us for confirmation we will do all we can to assist.sales@cheapelectricals.co.ukNext Day delivery is always subject to payment being improved. NB. Large Items, such as Large Screen Television are delivered to the door only and may require assistance at the point of delivery. Please ensure that upon signing for your item you sign unchecked.To cancel an order you must email us at sales@cheapelectricals.co.uk quoting the last 4 digits of your order. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you do wish to cancel send an email to sales@cheapelectricals.co.uk with the last four numbers of your order, your postcode and the word 'CANCEL' in the subject field. A confirmation email will be sent to confirm cancellation. PLEASE REMEMBER UNTIL YOU RECIEVE THIS CONFIRMATION YOUR ORDER HAS NOT BEEN CANCELLED. Cancellation after dispatch will incur a collection charge. |
| Tax Charges For orders placed within the UK , 17.5% VAT is included. Also NOTE: We reserve the right to charge for the following services:-Duplicate Invoice £15Duplicate Order Copy £15Warranty Cover Details £15How to avoid these charges:- Always save the email confirmation of your order and ensure you receive a delivery confirmation when goods are dispatched. The Link for your Invoice is on the email. Add www.cheapelectricals.co.uk to your safesender list and check SPAM folder for incoming emails.We do not supply orders outside the UK. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. PLEASE ENSURE YOU LEAVE A HOME TELEPHONE NUMBER (not mobile) WITH YOUR ORDER OR IT WILL DELAY YOUR DELIVERY. This is for security reason, we will not deliver without a landline telephone number.IT IS IMPORTANT THAT THE INVOICE ADDRESS IS THE CARD HOLDERS ADDRESS. PLEASE DO NOT PUT THE DELIVERY ADDRESS IN INVOICE ADDRESS AS THIS WILL CAUSE A SECURITY MISMATCH AGAINST THE REGISTERED CARD HOLDER WHICH WILL CAUSE DELAYS. We use this to clarify your card address, we will not deliver until we are sure that the address is authentic. WE TAKE CREDIT CARD FRAUD SERIOUSLY AND WILL REPORT ALL CASES TO THE POLICE. |
| Guarantee All our products are supplied with the full approval of our suppliers. We only deal direct; not with middlemen and as such you can be assured of first class attention at all times.Should you experience any problems with your product email us at warranty@cheapelectricals.co.uk. We will advise you of the correct course of action. Specifiction can change and alter without notification. E&OE.EXTENDED WARRANTY VIA Domestic and General InsurancePlease note we use Domestic and General for all our extended warranty cover. If you take the option of an extended warranty, YOU MUST ENSURE you receive your policy document and policy number within 6 months of purchase. Policy documents normally arrive between 8 to 12 weeks of purchase. If not received send an email to sales@cheapelectricals.co.uk with the last 4 digits of your order and 'Warranty documents not received ' in the subject box. This does not apply to makers extended warranties. If you are unsure as to who is providing your extended warranty please email us for clarification. It is VITAL that this is done by email as it must be ecorded. Please note that the free warranties offered with some products are PARTS AND LABOUR only |
| Reaching Us You can contact us for Customer Services or complaints at:Email: sales@cheapelectricals.co.uk Postal Address: Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QSFax: 01376 346622For Sales assistance and Delivery enquiries please email: sales@cheapelectricals.co.uk Specification can change and alter without notification. E&OE.Cheap Electricals is the trading name of The Electric Incentive Company Ltd. Registered in England No. 2913865 Registered address: , The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS |
| Privacy Policy Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. All the information collected on this site is used only to administrate the processing of your order. The information may also be used to provide you with updates of special offers and special members deals if applicable. If you would rather not receive this information please email us at sales@cheapelectricals.co.uk and we will remove you from our database.The only information required by us that is retained on file is your name, address, tel no., and email address. This information is stored on Computer and is only accessible to staff responsible for the marketing or processing of your order or new offers as detailed above. |
| Returns Policy UK DISTANCE SELLING REGULATIONSGoods may be returned within 7 working days (excluding Saturday/Sunday and Bank Holidays) after the day of receipt, at your own cost or email us for a quotation for collection. It is the customer's responsibility to ensure goods are kept safe and made available for collection. Goods must be in the original packaging with all accessories exactly as received. No refunds will be made until goods have been checked in as received.Email: sales@cheapelectricals.co.uk for more informationFaulty or damaged goods can be dealt with as per the makers warranty conditions, for details email us at:sales@cheapelectricals.co.ukSpecification can change and alter without notification. E&OE.To cancel an order you must email us at sales@cheapelectricals.co.uk quoting the last 4 digits of your order. |
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