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Terms & Conditions


Payment Methods


Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We accept Visa, American Express Mastercard, Visa Debit, Switch, Maestro and Solo. If you wish, you may also send us a personal cheque or pay by BACS.

Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business day’s for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the following address. The Electric Incentive Company Ltd, Bakers Lane, Black Notley, Braintree, Essex. CM77 8QS.

To pay us by BACS use our bank details below and quote your order number as the reference.

Bank: National Westminster Bank Plc.

Account Name: The Electric Incentive Company Ltd

Sort Code: 60-24-17

Account Number: 88512789

VAT Registration Number: GB587137606

Company Registration Number: 2913865


Credit Card Security


We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Wherever possible leave a landline number with your order this is for security reasons.

It is important that the cardholders address is the invoice address, please do not put the delivery address in the invoice address, it will cause a security mismatch and delay your order. We use this to clarify your card address; we will not deliver until we are sure that the address is authentic.

WE TAKE CREDIT CARD FRAUD SERIOUSLY AND WILL REPORT ALL CASES TO THE POLICE.


Return / Refund / Cancellation Policy

UK DISTANCE SELLING REGULATIONS (The Consumer Contracts Regulations) June 2014

You may notify us to cancel goods within 14  days  after the day of receipt of goods, at your own cost or email us for a quotation for collection. This notification must be in writing email, letter or fax a telephone call is not regarded as sufficient. It is the customer's responsibility to ensure goods are kept safe and made available for collection. Goods must be in the original packaging with all accessories exactly as received. No refunds will be made until goods have been checked in as received. Email: sales@cheapelectricals.co.uk for more information. In line with The Consumer Contracts Regulations (Distance Selling) Regulations refunds will be made within 14 days of notification.


Faulty or damaged goods can be dealt with as per the makers warranty conditions, for details email us at: sales@cheapelectricals.co.uk.


Where a full refund is required a deduction for usage will be made based on 1.25% per month of the purchase price.


To cancel an order before delivery you must email us at sales@cheapelectricals.co.uk quoting the last 4 digits of your order, the delivery postcode and the word ‘Cancel’ in the subject box, you will receive notification of cancellation within 48hrs.


Guarantee


All our products are supplied with the full manufacturers guarantee. Should you experience any problems with your product email us at warranty@cheapelectricals.co.uk. We will advise you of the correct course of action.

EXTENDED WARRANTIES

Supplied by Domestic and General Insurance Plc.

If you take the option of an extended warranty, you must ensure you receive your policy document and policy number within 6 months of purchase. Policy documents normally arrive between 8 to 12 weeks of purchase. If not received send an email to sales@cheapelectricals.co.uk with the last 4 digits of your order and 'Warranty documents not received' in the subject box. This does not apply to makers extended warranties. If you are unsure as to who is providing your extended warranty please email us for clarification. This notification will only be accepted either by email or post. Please note that the free warranties offered with some products are Parts & Labour only, and we make an administrative charge for this service.


Delivery Information

NEXT DAY DELIVERIES MUST BE PLACED BY 2PM

Deliveries should be signed for as checked and damaged parcels notified to the carrier at the time of signing. Notification of damaged goods must be made as soon as possible after delivery by email to sales@cheapelectricals.co.uk.

If you require an update on your order please email sales@cheapelectricals.co.uk with the last four digits of your order number, post code and ask for a update.

Deliveries outside UK mainland as follows: Please note for deliveries to areas listed below (outside UK mainland) you must be aware that we do not operate a collect and return service for warranty repairs. You must ensure you have local repair agents. Alternatively you may return the item to us for repair at your own cost for return and collection unless the goods are faulty at time of delivery or have an inherent defect. This does not affect your statutory rights.

As we do not operate the deliveries ourselves we cannot take any responsibility for failed deliveries as a result of couriers not contacting consumers on the day of delivery. Any claim will be looked at on an individual basis.


UK MAINLAND

STANDARD SERVICE (1-3 days)

UK MAINLAND (All our prices include Delivery to the UK mainland only (excluding Scottish Highlands and Islands, IOM, CI and N Ireland)

Our standard deliveries are made by a third party carrier, this includes:Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). Delivery cost included in price. Saturday Delivery additional £25


SCOTTISH HIGHLANDS

STANDARD SERVICE (2-3 days)

Our standard deliveries are made by a third party carrier, this includes Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs) The following postcodes will be subject to a £10 additional charge. Large items such as large screen TV's, Home Cinema kits, BBQ's, and garden furniture are quoted individually, please email sales@cheapelectricals.co.uk and ask for a quote: AB31, 33-38, 41-45, 51-56, FK15-21, IV, KA6, KA18-26, KA29-30, KW1-14, LD, LL, PH4-13, PH15-41, SA19-73, SY15-25, TD Saturday Delivery in addition to all other charges £25

SCOTTISH ISLANDS

STANDARD SERVICE (3-5 days)

Our standard deliveries are made by a third party carrier, this includes: Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). The following postcodes will be subject to a £20 additional charge. Large items such as large screen TV's, BBQ's, and garden furniture are quoted individually please email sales@cheapelectricals.co.uk and ask for a quote: KW15-17, ZE, HS, PA20-38, PA41-49, PA60-69, PA71-78, KA27- 28, PH40-44. Saturday Delivery in addition to all other charges £35

I.O.M

STANDARD SERVICE (3-5 days)

Our standard deliveries are made by a third party carrier, this includes: Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). The following postcodes will be subject to a P.O.A. addition charge (email sales@cheapelectricals.co.uk): IM. Saturday Delivery in addition to all other charges £35

NORTHERN IRELAND

STANDARD SERVICE (2-3 days)

Our standard deliveries are made by a third party carrier, this includes: Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). The following postcodes will be subject to a P.O.A additional charge (email sales@cheapelectricals.co.uk): BT. Saturday Delivery in addition to all other charges £50

CHANNEL ISLANDS

STANDARD SERVICE (2-3 days)

Our standard deliveries are made by a third party carrier, this includes: Delivered to your front door. Delivery Monday to Friday. ( Excluding Bank Holidays) (0800-1800hrs). The following postcodes will be subject to a P.O.A additional charge (email sales@cheapelectricals.co.uk): GY, JE. Saturday Delivery in addition to all other charges £50

Delivery Schedule

Items marked 'In stock' are dispatched on secure overnight delivery and delivered within 24-72 hours, subject to card payment. (During Xmas period please allow an extra 2-4 days). Items marked 'Available now' are normally dispatched within 5-14 days of order (excluding bank holidays and weekends) however some deliveries can take up to 28 days.

All deliveries will be to the customers door only. In the case of Flats or Properties with stairs the courier will deliver to the ground floor only. They will at their discretion attempt the delivery where there are operating lifts.  In such cases it is the customers responsibility to arrange assistance to complete the delivery.  IF YOU ARE IN ANY DOUBT PLEASE CONTACT US.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT at the current rate. Prices are correct at time of publication. Specification and Pricing is subject to change at short notice. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in specification or price, you will be informed and asked if you wish to reconsider your order before proceeding.

We reserve the right to charge for the following services

To avoid these charges: Always save the email confirmation of your order and ensure you receive a delivery confirmation when goods are dispatched as this contains the downloadable link to your invoice.


Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

Kryptronic Internet Software Solutions